1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.
2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com
3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank & Kloof Street Hotels where the 30% supplement apply.
4. Rate Inclusions:
- Town Lodges: accommodation, breakfast, in-room tea and coffee
- Plett Quarter Apartments: accommodation only
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
5. Rate Exclusions:
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
6. Check-In Time:
2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela) Check-Out Time: 10am (Town Lodges) & 11am (Hlosi & Bukela)
7. Group Bookings:In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be
classified as a group reservation for which separate terms apply.
8. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group
10. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only
11. Deposit/Payment Policy FIT:
12. Cancellation Policy: TOWN LODGES Valid till August 2025
13. Cancellation Policy: HLOSI & BUKELA
Valid till August 2025
14. Conservation Levy (per person per night)
As of the 01st of June 2024 all bookings with a check-in date from the 1st of September 2025, the Conservation and Community Development Levy will be applicable as below:
*Adult visitors – R230 per person per night
*Children under 12 years – R115 per child per night
15. Lion Roars reserves the right to amend rates & terms without prior notice. E&OE
16. Rates are in South African Rand and include 15% VAT.17. No Tourism levy is charged at present.
© Lion Roars. All Rights Reserved.
Bukela is part of the Lion Roars Hotels Portfolio.